For returns of items within 30 days from date of purchase, please follow the following instructions.
Contact Cali Raised Offroad on phone or by email at firstname.lastname@example.org to receive and RMA.
Standard Return: (Customer did not use product and no longer wants it)
To be eligible for a "Standard Return", your item must be unused and in the same condition that you received it. Damaged, broken, altered or installed products are not acceptable under "Standard Return Terms and Conditions.
• Standard Returns are subject to a 15% restocking fee. Customer responsible for return shipping costs. '
Warranty Returns / Exchanges:
(Customer used and or installed parts and wants to return it.
To be eligible for a "Warranty Return" contact Cali Raised Offroad with any issue that you may have with one or more of our products. In some cases pictures will be needed send to Sales@caliraisedoffroad.com. We will work with you to resolve the issue with product. In most cases we will send a replacement product for any defective product.
Used or Installed parts that are NOT Defective will NOT be returnable.
- Cali Raised Offroad reserves the right to replace any defective parts within its warranty period.
You must contact Cali Raised Offroad prior to sending product back so that we an issue an RMA number for you to mark on your return box.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once your item is inspected and meets the required return conditions, We process your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7-10 days.
Return Shipping Costs:
Cali Raised Offroad will cover the cost of shipping items back on warranty claims.
You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
NOTE: We strongly advise you to package any products being returned very well with paper or foam. We are NOT responsible for damage that occurs in shipping.
Regardless if an RMA is issued to your for return. Products must be receive to us in original NEW condition. Damaged products will not be accepted for return.
ITEMS NEED TO BE SHIPPED TO:
CALI RAISED OFFROAD
8581 Roland St
Buena Park, CA 90621
A copy of the receipt must be inside the package. Please note that the item is being sent for a return.