COVID-19 UPDATE: Due to COVID, carriers like Fed Ex, UPS and USPS are experiencing delivery delays and have suspended all on-time guarantees and refunds for delays. We apologize if you experience a delay and appreciate your understanding that carrier shipping delays are beyond our control and we cannot refund freight if it is delayed.
Returns are only available for 30 Days after receipt.
There are NO returns on Special Order Items, Custom Built Products, and or any item designated as "No Cancellations or Returns".
You must contact Cali Raised Offroad prior to sending product back so that we may issue an RMA number for you to affix to your package.
Contact Cali Raised Offroad on phone or by email at sales@caliraisedoffroad.com to receive and RMA.
Standard Return: (Customer did not use product and no longer wants it)
To be eligible for a "Standard Return", your item must be unused and in the same condition that you received it. Damaged, broken, altered or installed products are not acceptable under "Standard Return Terms and Conditions.
•ALL Standard Returns are subject to a 20% restocking fee as well as the cost of original shipping incurred by Cali Raised Offroad to get it to you. The Customer is responsible for all return shipping costs.
• NOTE: If Free Shipping Was granted on Original Order, this was free based on the agreement to pay for product and complete purchase. If Customer elects to return product, Any Shipping costs incurred by Cali Raised Offroad to ship Original Outbound Product "Freight Costs" Will / May Be deducted from any returned and or credit.
Warranty Returns / Exchanges:
(Customer used and or installed parts and wants to return it.
To be eligible for a "Warranty Return" contact Cali Raised Offroad with any issue that you may have with one or more of our products. In some cases pictures will be needed send to Sales@caliraisedoffroad.com. We will work with you to resolve the issue with product. In most cases we will send a replacement product for any defective product.
Used or Installed parts that are NOT Defective will NOT be returnable.
- Cali Raised Offroad reserves the right to replace any defective parts within its warranty period.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you as to the status of your return.
Once your item is inspected and meets the required return conditions, We process your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7-10 days.
Return Shipping Costs:
Cali Raised Offroad will cover the cost of shipping items back on warranty claims.
You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
NOTE: We strongly advise you to package any products being returned very well with paper or foam. We are NOT responsible for damage that occurs in shipping.
Regardless if an RMA is issued to your for return. Products must be receive to us in original NEW condition. Damaged products will not be accepted for return.
ITEMS NEED TO BE SHIPPED TO:
CALI RAISED OFFROAD
ATTN: RETURNS
735 W Orangethorpe Ave
Placentia, CA 92870
A copy of the receipt must be inside the package. Please note that the item is being sent for a return.