Returns

For returns of items within 30 days from date of purchase, please follow the following instructions.  

Contact Cali Raised Offroad on phone or by email at sales@caliraisedoffroad.com to receive and RMA.

To be eligible for a return, your item must be unused and in the same condition that you received it. Damaged, broken, altered or installed products will void this offer and will not be accepted. Only unused products with all accessories and in original packaging will be approved for a refund. If you have installed the product it is not eligible for a return. If it is still sent back the customer is responsible for the cost of shipping back to their address. Please note that all non warranty return items are subject to a 15% restock fee that is determined upon arrival of the returned product. 

Clearly mark package with the RMA number you were issued so that we can track and process your return.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once your item is inspected and meets the required return conditions, We process your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7-10 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. It usually takes 7 days for your refund to show up on your account. If you’ve done all of this and you still have not received your refund after 7 days, please contact us at info@caliraisedled.com

Please Note:

You are responsible for shipping the products back to us. We recommend using a trackable shipping method.

 

ITEMS NEED TO BE SHIPPED TO: 

CALI RAISED OFFROAD

ATTN: RETURNS

8581 Roland St 

Unit A 

Buena Park, CA 90621

 

A copy of the receipt must be inside the package. Please note that the item is being sent for a return.